Who We Are
ClubBet is an Australian-owned and operated online sports wagering
platform, built by a team of Australian sports fans, technology
professionals, and wagering industry veterans. We are operated by
ClubBet Pty Ltd, a company incorporated in New South Wales, Australia.
Our platform is available at clubbet.com and via our mobile applications
for iOS and Android.
The name ClubBet reflects our core philosophy: we are not just a
wagering platform, we are a community. We believe betting is more
enjoyable when you are part of something bigger — a club of like-minded
sports enthusiasts who appreciate sharp odds, fast service, and a
platform built with their needs in mind.
Our Story
ClubBet was founded with a clear mission: to create the most
transparent, trustworthy, and customer-first wagering platform in
Australia. After years of watching punters put up with slow withdrawals,
opaque bonus terms, and impersonal customer service from large
incumbents, our founders decided to build something better.
We started small — a tight-knit team of developers, odds compilers, and
betting enthusiasts — and grew organically through word of mouth. Today,
ClubBet serves over 280,000 registered members across Australia, with
more than $15 million in winnings paid out. We are proud of every one of
those stories, and we remain committed to the principles we started
with: fair odds, fast payouts, and honest service.
Our Licence and Regulatory Status
ClubBet Pty Ltd holds a Bookmaker's Licence issued by Racing NSW under
the Racing Administration Act 1998 (NSW). We are an Approved Wagering
Operator (AWO) for the following governing bodies: Racing NSW, Racing
Queensland, Racing Victoria, Racing and Wagering Western Australia,
TasRacing, Thoroughbred Park (ACT), the National Rugby League (NRL), the
Australian Football League (AFL), Football Federation Australia (FFA),
and Rugby Australia.
All wagering activity conducted through ClubBet is governed by the
Interactive Gambling Act 2001 (Cth) and relevant state and territory
legislation. We comply with all mandatory advertising, pre-commitment,
and responsible gambling obligations imposed by our licence conditions
and the codes of practice issued by each jurisdiction in which we
operate.
Our regulatory compliance is overseen by our internal Compliance Team,
which reports to the Board and conducts quarterly audits of our betting
operations, KYC procedures, AML/CTF program, and responsible gambling
systems.
Our Values
Transparency: We publish our rules, terms, and
settlement procedures in plain language. If you have a question about
how a market was settled or why a bet was voided, our team will explain
the reasoning clearly and promptly.
Fairness: We offer competitive odds across all markets.
We do not discriminate against winning members or routinely limit the
accounts of successful punters. If we do need to apply account
restrictions for compliance reasons, we will communicate this to you
directly.
Speed: We process withdrawals faster than almost any
competitor in the Australian market. Same-day withdrawals via PayID are
our standard, not our exception.
Responsibility: We take problem gambling seriously. Our
responsible gambling tools are accessible and effective, and our team is
trained to identify and respond sensitively to members who may be
experiencing difficulties.
Innovation: We invest continuously in our platform —
improving the speed, reliability, and features of our product based on
direct member feedback. If you have a suggestion, we want to hear it.
Our Team
ClubBet employs a diverse team of more than 80 full-time staff across
product, technology, trading, customer experience, compliance, and
marketing. Our odds compilers and trading team monitor markets around
the clock across all time zones to ensure our pricing is sharp and our
markets open on time. Our customer support team is based entirely in
Australia and is available 24 hours a day, 7 days a week.
We are committed to being a great employer — we offer flexible working
arrangements, continuous professional development, and a workplace
culture that reflects the inclusive values of the Australian sporting
community we serve.
Community and Sponsorship
ClubBet is proud to support Australian grassroots sport. We partner with
local sporting clubs and community organisations across the country,
providing sponsorship, equipment funding, and volunteer support. We
believe that sport is at its best when communities are strong, and we
are committed to giving back to the communities that make Australian
sport what it is.
Responsible Gambling Commitment
All customer deposits are held in a segregated trust account, completely
separate from ClubBet's operating funds. This means your funds are
protected even in the unlikely event of a business disruption. We
conduct monthly reconciliations of our trust account and report these to
Racing NSW as required by our licence conditions. For more information
on our responsible gambling tools and support resources, please visit
our Responsible Gambling page.
Get in Touch
General Enquiries:
[email protected]
Customer Support:
[email protected] — available
24/7
Media & PR:
[email protected]
Compliance:
[email protected]
Responsible Gambling:
[email protected]
Privacy Officer:
[email protected]
ClubBet Pty Ltd · ACN 123 456 789 · Licensed by Racing NSW ·
clubbet.com
