Our Commitment
ClubBet believes that wagering should be an enjoyable form of
entertainment — not a source of financial stress, personal harm, or
addiction. We are committed to fostering a safe wagering environment and
complying with all responsible gambling obligations under the
Interactive Gambling Act 2001 (Cth) and the Racing NSW Responsible
Gambling Code of Conduct.
We take our duty of care seriously. Our platform is designed with
built-in safeguards, and our responsible gambling tools are available to
all members at no cost, at any time, without judgment.
Our Responsible Gambling Tools
Deposit Limits: Set a daily, weekly, or monthly cap on
the total amount you can deposit. Limits can be set or decreased
immediately in Account Settings → Responsible Gambling. Increases are
subject to a mandatory 7-day cooling-off period to protect against
impulsive decisions made in the heat of the moment.
Loss Limits: Set a maximum amount you are comfortable
losing over a defined period. Once your loss limit is reached, your
betting account will be automatically suspended for the remainder of
that period, regardless of any funds remaining in your balance.
Session Time Reminders: Enable timed notifications that
alert you after a set period of continuous wagering activity. Options
range from 30 minutes to 4 hours. A pop-up will display your session
duration, total wagered, and net result to help you make an informed
decision about whether to continue.
Reality Checks: Periodic on-screen messages displaying
your wagering activity during the current session, helping you stay
aware of time and spend.
Account Cooling-Off: Take a break from your ClubBet
account for 24 hours, 7 days, or 30 days without formally
self-excluding. During a cooling-off period, you cannot log in, deposit,
or place bets. Cooling-off periods cannot be shortened once activated.
Self-Exclusion: Voluntarily exclude yourself from
ClubBet for periods of 6 months, 1 year, 3 years, or permanently.
Self-exclusions take effect immediately upon request and cannot be
reversed during the exclusion period. Attempts to circumvent a
self-exclusion by opening a new account are a serious breach of our
Terms and will result in immediate account closure and forfeiture of
funds.
Account Closure: You may close your ClubBet account
permanently at any time. Any remaining balance will be refunded to your
nominated payment method, subject to identity verification.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or
background. It may be time to seek help if you notice any of the
following warning signs in yourself or someone you know:
Spending more money on gambling than you can afford to lose; borrowing
money from friends, family, or financial institutions to fund gambling;
chasing losses by placing more bets to recover money already lost;
neglecting work, family, social obligations, or personal health due to
gambling; lying to others about how much you gamble or how much you have
lost; feeling anxious, irritable, or restless when you are not gambling
or when you try to cut back; using gambling as a way to escape stress,
boredom, depression, or other negative emotions; failed attempts to
control, reduce, or stop gambling; gambling until all your money is
gone; or selling personal possessions to fund gambling.
If you recognise any of these signs, we strongly encourage you to use
our responsible gambling tools and to reach out to one of the support
services listed below.
Support for Family and Friends
Problem gambling does not only affect the individual — it impacts
partners, children, parents, and friends. If you are concerned that
someone close to you has a gambling problem, you are not alone. Gambling
Help Online offers free, confidential support for people affected by
another person's gambling behaviour. They can provide guidance on how to
approach a loved one about their gambling, how to set boundaries, and
what professional support is available for you as a family member or
friend.
Relationships Australia also provides counselling services for families
and couples where gambling is causing conflict or distress, available
through
relationships.org.au.
Financial Hardship and Gambling Debt
If gambling has caused financial difficulties, free financial
counselling is available through the National Debt Helpline. Trained
financial counsellors can help you understand your options, manage debt,
and create a plan to stabilise your finances — all without judgment.
Call 1800 007 007 or visit
ndh.org.au.
Support Services
Gambling Help Online: Free, confidential support
available 24 hours a day, 7 days a week. Call 1800 858 858 or visit
gamblinghelponline.org.au
for phone counselling, online chat, and email support.
BetStop — National Self-Exclusion Register: Exclude
yourself from all licensed Australian online and phone wagering
providers in a single step. Visit
www.betstop.gov.au
or call 1800 238 786. BetStop exclusions are free and can be for 3
months, 1 year, 3 years, 5 years, or permanently.
Lifeline Australia: 24/7 crisis support. Call 13 11 14
or visit
lifeline.org.au.
Beyond Blue: Mental health support, including anxiety
and depression linked to problem gambling. Call 1300 22 4636 or visit
beyondblue.org.au.
National Debt Helpline: Free financial counselling.
Call 1800 007 007 or visit
ndh.org.au.
Relationships Australia: Counselling for individuals
and families. Visit
relationships.org.au.
Protection of Minors
ClubBet strictly prohibits access to our Services by persons under 18
years of age. We require age verification at the point of registration
and reserve the right to request additional documentation at any time.
If you share a device with minors, we recommend activating parental
controls and keeping your account credentials private. If you suspect
that a minor has accessed your account, contact us immediately at
[email protected] and change your
password.
Our Regulatory Framework
ClubBet operates under a Bookmaker's Licence issued by Racing NSW and as
an Approved Wagering Operator under the Interactive Gambling Act 2001
(Cth). Our responsible gambling program complies with the Racing NSW
Responsible Gambling Code of Conduct and, for South Australian
residents, the South Australian Responsible Gambling Code of Practice.
We conduct mandatory staff responsible gambling training annually and
maintain an incident register for all responsible gambling-related
matters.
Contact Our Responsible Gambling Team
Our dedicated responsible gambling team is available 24 hours a day, 7
days a week. They can help you access tools, discuss your concerns, or
initiate a self-exclusion.
Email:
[email protected]
Response time: We aim to respond to all responsible
gambling requests within 1 hour.
Last updated December 2024.
