Introduction
ClubBet Pty Ltd ("ClubBet", "we", "our", "us") is committed to
protecting your privacy in accordance with the Australian Privacy Act
1988 (Cth) and the thirteen Australian Privacy Principles (APPs). This
Privacy Policy explains how we collect, use, disclose, store, and
protect your personal information when you use the ClubBet platform at
clubbet.com, our mobile applications, and related services
(collectively, "Services").
By registering an account or continuing to use our Services, you
acknowledge that you have read and understood this Privacy Policy. We
encourage you to review it periodically, as it may be updated from time
to time.
Information We Collect
We collect personal information that is necessary to provide our
Services, comply with legal obligations, and improve the ClubBet
experience. The categories of personal information we collect include:
Identity and Contact Information: Full legal name, date
of birth, residential address, email address, phone number, and
government-issued identification documents (driver's licence, passport)
used to verify your identity in accordance with our Know Your Customer
(KYC) obligations under the Anti-Money Laundering and Counter-Terrorism
Financing Act 2006 (Cth).
Account and Financial Information: Username, encrypted
password, payment method details (card numbers are tokenised via our
payment processor and are never stored in full), BSB and account numbers
for bank transfers, transaction history, account balance, deposit and
withdrawal records, wagering history, and bonus bet activity.
Technical and Usage Data: IP address, device type and
identifiers, browser type and version, operating system, pages visited,
links clicked, session duration, referral source URLs, geolocation data
(used only to enforce geographic wagering restrictions), and error logs.
This data is collected automatically when you use our Services via
cookies and similar technologies.
Responsible Gambling Data: Self-exclusion requests,
deposit and loss limits you have set, session time reminders,
cooling-off periods, and any voluntary problem gambling assessments you
complete. This data is handled with additional care and is not used for
marketing purposes.
Communications: Records of your interactions with our
customer support team, including emails, live chat transcripts, and call
recordings where applicable. These records are retained for quality
assurance, training, and regulatory compliance.
How We Use Your Information
We process your personal information on the basis of contractual
necessity, legal obligation, and our legitimate interests in operating a
safe and compliant wagering platform. Specific purposes include:
Providing, maintaining, and improving our Services; verifying your
identity and eligibility to use the platform; processing deposits,
withdrawals, and bet settlements; sending account-related communications
including transaction receipts and security alerts; complying with
AML/CTF, tax, and gaming regulatory obligations; detecting,
investigating, and preventing fraud, money laundering, and unauthorised
access; conducting internal analytics and research to improve the
platform; and where you have provided consent, sending promotional
offers and personalised marketing communications.
Disclosure of Personal Information
We may share your personal information with the following categories of
recipients:
Regulatory and Law Enforcement Bodies: AUSTRAC, the
Australian Communications and Media Authority (ACMA), state and
territory gaming regulators, and law enforcement agencies where required
by law or court order.
Payment and Financial Services Providers: Banks, card
networks, and payment processors (such as Stripe) who facilitate your
deposits and withdrawals. These providers are bound by their own privacy
obligations.
Identity Verification Providers: Third-party KYC
service providers who assist us in verifying your identity documents and
conducting fraud checks.
Technology and Infrastructure Providers: Cloud hosting,
content delivery, and software providers who support our platform
operations under strict data processing agreements.
Responsible Gambling Organisations: Where required by
law or in response to a direct request, we may share relevant
information with Gambling Help Online or BetStop.
We do not sell, rent, or trade your personal information to third
parties for marketing purposes under any circumstances.
Data Retention
We retain your personal information for as long as your account remains
active and for a minimum of seven (7) years after account closure, as
required by financial services and gaming regulations. Specific
retention periods by data type: identity verification documents — 7
years post-closure; transaction and wagering records — 7 years; customer
support communications — 3 years; marketing preferences — until
withdrawal of consent or account closure; technical logs — 12 months.
Children's Privacy
Our Services are strictly intended for persons aged 18 years and over.
We do not knowingly collect personal information from anyone under 18.
If we become aware that we have inadvertently collected personal
information from a minor, we will take immediate steps to delete that
information, close the associated account, and report the incident in
accordance with our regulatory obligations. Parents or guardians who
believe a minor has accessed our Services should contact us immediately
at [email protected].
International Data Transfers
ClubBet operates primarily within Australia. Where we engage service
providers located outside Australia (for example, cloud infrastructure
providers), we take steps to ensure those providers are bound by
equivalent privacy protections, either through contractual obligations
or by confirming that the recipient country has a comparable privacy
framework.
Your Rights Under the Privacy Act
Under the Australian Privacy Act 1988 (Cth), you have the right to:
access the personal information we hold about you; request correction of
inaccurate, incomplete, or out-of-date information; make a complaint
about our handling of your personal information; and opt out of direct
marketing communications at any time by clicking "Unsubscribe" in any
email or contacting us directly.
To exercise any of these rights, contact our Privacy Officer at
[email protected]. We will
respond within 30 days. If you are not satisfied with our response, you
may lodge a complaint with the Office of the Australian Information
Commissioner (OAIC) at www.oaic.gov.au.
Security Measures
We implement a layered security approach to protect your personal
information, including 256-bit SSL/TLS encryption for all data in
transit; AES-256 encryption for sensitive data at rest; multi-factor
authentication (MFA) for account access; role-based access controls
limiting staff access to personal data on a need-to-know basis; regular
independent penetration testing by certified security firms; and
continuous monitoring and anomaly detection on our infrastructure.
Despite these measures, no system is completely secure. If you suspect
your account has been compromised, contact us immediately at
[email protected].
Cookies and Similar Technologies
We use cookies and similar technologies to operate our Services. Please
refer to our Cookies Policy for full
details on the types of cookies we use, their purposes, and how to
manage your preferences.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes
in our practices or legal obligations. Material changes will be
communicated via email and/or a prominent notice on our platform. The
date of the most recent update is shown below.
Contact Our Privacy Officer
Email:
[email protected]
Post: Privacy Officer, ClubBet Pty Ltd, PO Box 2001,
Sydney NSW 2000
Response time: We aim to respond to all privacy
enquiries within 30 days.
This Privacy Policy was last updated December 2024 and is reviewed
annually.
